Privacy
Policy

MaxPly Ltd, 2,str.Maritza, 1018 Pchelnik, Bulgaria, VAT no. BG202615193, is the controller of the personal data described in this policy. You can contact us about it at info@maxply.eu.

Our website is an information website. It has no user accounts and no database, and it does not store the information you enter on it. The Request Quote form and the contact buttons open an email in your own email program. We receive nothing unless you choose to send that email.

We do not use advertising or tracking cookies and we do not use analytics tools.

When you contact us or do business with us, by email, phone, quote request or order, we process:

1. Contact details: name, company, job title, email address, phone number and postal address.
2. The content of your messages and enquiries, including any drawings or files you send us.
3. Order and contract data: quotations, orders, delivery and invoicing details, payment records, and shipping and customs documents.
4. Compliance and credit information about companies and their representatives or owners, such as sanctions screening and credit checks.
5. Correspondence and notes of meetings and calls.

Most of this is business contact data of the staff of our customers and suppliers.

1. To answer your enquiry and prepare a quotation. Legal basis: steps taken at your request before a contract, and our legitimate interest in handling business enquiries (GDPR Art. 6(1)(b) and (f)).
2. To perform our contracts: confirm orders, deliver goods, invoice, collect payment, and handle complaints and warranty claims (Art. 6(1)(b)).
3. To meet our legal obligations, such as accounting, tax, customs, timber legality, sanctions, export-control and product-safety rules (Art. 6(1)(c)).
4. To protect our business interests: credit control, debt recovery, defending legal claims, managing customer and supplier relationships, and IT security (Art. 6(1)(f)).

We do not sell personal data. We do not take decisions about you by automated means.

We share personal data only where necessary, with:

1. transport companies, freight forwarders, customs agents, and storage and logistics partners;
2. banks and payment providers, and credit insurers;
3. accountants, auditors and legal advisers;
4. IT, email and hosting providers;
5. FSC and PEFC certification bodies, if their audits involve our sales records;
6. public authorities, where the law requires it.

Our service providers act on our instructions or under their own legal duties.

We sell worldwide, so some data goes to recipients outside the EU/EEA, such as customers, carriers and agents in the destination country. If the destination country has no EU adequacy decision, we rely on safeguards such as standard contractual clauses or, where the law allows, on the transfer being necessary to perform the contract. You can ask us for details.

1. Enquiries that do not lead to an order: up to 2 years after our last contact.
2. Contracts, orders, invoices and accounting records: for the period required by Bulgarian accounting and tax law 5 years, and longer where needed to handle a claim.

Under the GDPR you have the right to access your personal data, to have it corrected or erased, to restrict its use, to receive it in a portable format, and to object to processing that is based on our legitimate interests. To use these rights, email info@maxply.eu. We will reply within one month.

You can also complain to the Bulgarian Commission for Personal Data Protection (www.cpdp.bg) or to the data protection authority in your own country.

We use reasonable technical and organisational measures to protect personal data. Email is not always secure, so please do not send sensitive personal data, such as identity document numbers or bank card details, by email.

Our website links to other sites, such as LinkedIn, FSC and PEFC. They have their own privacy policies, and we are not responsible for them.

We may update this policy from time to time. The date at the top shows the latest version, which is always the one on this page.